Please leave us a message and we'll get back to you as soon as possible

Have a question we didn't answer? 
The best way to get in touch is by emailing us here

Phone lines are open 
Monday - Sunday 07:00 AM - 01:00 AM GMT+1

Hagley West

hagley-west

When will my order ship?

Delivery Fees

Will I have to pay import duty & taxes ?

Can I change or cancel my order?

Payment Methods

Purchasing a Gift Card

Do you offer corporate and large order discounts?

How do I view the prices in other currencies?

Where do I put my Discount Code during Checkout?

Discount Adjustment Request for Watch Purchase

Orders & Shipping

Are Hagley West watches waterproof ?

What are the watches made of?

What batteries are used?

Where are the watches manufactured?

What movement does Hagley West use ?

How does the three crowns work on my Chronograph watch ?

How do I change the date on my watch ?

Why are the hands on my Chronograph watch not pointing straight?

Is there a warranty?

How to adjust metal mesh band or metal strap?

How to remove extra watch links?

How do I purchase additional links?

Do rubber watch straps contain latex?

How does the two crowns and pushers work on my LYJ II watch ?

Product Queries

Returns policy

Returns & exchange instructions

UK and rest of the world returns & exchanges

USA Returns and Exchanges

How long does it take to process my return?

Returns & Refunds

Who is Klarna?

How does Pay in 3 installments work?

Am I eligible for Pay in 3 installments?

Can I have multiple Pay in 3 installments orders at the same time?

What does Klarna consider when reviewing my application?

What do I need to provide when I make a purchase?

Will a credit search take place?

How do I make repayments to Klarna?

Can I pay before the due date?

Is my payment information safe?

How do I know Klarna has received my payment?

What happens if I don’t pay for my order on time?

What happens if I don’t pay for my order?

I've received a statement, but I've not yet received my goods.

What happens if I cancel or return my order?

I have canceled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

What happens to my statement, when I have returned the goods?

I haven’t received an email with my statement/payment information.

I still have questions regarding payment, how can I get in touch?

Klarna FAQ

What are customer support hours?

How can I give feedback?

Customer Care

All articles

Categories

Orders & Shipping

Product Queries

Returns & Refunds

Klarna FAQ

Customer Care