Our customer support hours are :. The best way to contact us is by email via support@hagleywest.com but you can also chat to us online by using the chat button on our website.

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our customer support hours are : &#xA0;<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Monday - Sunday 07:00 AM - 01:00 AM GMT</li></ul>The best way to contact us is by email via <a href="mailto:support@hagleywest.com">support@hagleywest.com</a> but you can also chat to us online by using the chat button on our website.

What are customer support hours?

We would love to hear from you! Please reach out to us at support@hagleywest.com

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We would love to hear from you! Please reach out to us at&#xA0;<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="mailto:support@hagleywest.com">support@hagleywest.com</a><span style="color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="mailto:support@hagleywest.com">&#xA0;</a>

How can I give feedback?

Please leave us a message and we'll get back to you as soon as possible

Have a question we didn't answer? 
The best way to get in touch is by emailing us here

Phone lines are open 
Monday - Sunday 07:00 AM - 01:00 AM GMT+1

Hagley West

hagley-west

Customer Care

When will my order ship?

Delivery Fees

Will I have to pay import duty & taxes ?

Can I change or cancel my order?

Payment Methods

Purchasing a Gift Card

Do you offer corporate and large order discounts?

How do I view the prices in other currencies?

Where do I put my Discount Code during Checkout?

Discount Adjustment Request for Watch Purchase

Orders & Shipping

Are Hagley West watches waterproof ?

What are the watches made of?

What batteries are used?

Where are the watches manufactured?

What movement does Hagley West use ?

How does the three crowns work on my Chronograph watch ?

How do I change the date on my watch ?

Why are the hands on my Chronograph watch not pointing straight?

Is there a warranty?

How to adjust metal mesh band or metal strap?

How to remove extra watch links?

How do I purchase additional links?

Do rubber watch straps contain latex?

How does the two crowns and pushers work on my LYJ II watch ?

Product Queries

Returns policy

Returns & exchange instructions

UK and rest of the world returns & exchanges

USA Returns and Exchanges

How long does it take to process my return?

Returns & Refunds

Who is Klarna?

How does Pay in 3 installments work?

Am I eligible for Pay in 3 installments?

Can I have multiple Pay in 3 installments orders at the same time?

What does Klarna consider when reviewing my application?

What do I need to provide when I make a purchase?

Will a credit search take place?

How do I make repayments to Klarna?

Can I pay before the due date?

Is my payment information safe?

How do I know Klarna has received my payment?

What happens if I don’t pay for my order on time?

What happens if I don’t pay for my order?

I've received a statement, but I've not yet received my goods.

What happens if I cancel or return my order?

I have canceled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

What happens to my statement, when I have returned the goods?

I haven’t received an email with my statement/payment information.

I still have questions regarding payment, how can I get in touch?

Klarna FAQ