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Product Queries

Are Hagley West watches waterproof ?

For each watch in our range, on the product page, scroll down to find the water resistance data for each of our watches. For example, the water resistance of the Original watch range is 10ATM.

What are the watches made of?

Our watches are made of 100% stainless steel, which is generally considered hypoallergenic and less likely to cause allergic reactions. There's no presence of nickel in our watches.

What batteries are used?

The batteries for our Diver, Original 46, Original 36, Inspiration and Entrepreneur watches are SR626SW. Our Reina, Chrono and LYJ watches all use a SR920SW battery.

Where are the watches manufactured?

Our watches are designed by Tim himself and then manufactured by our partner in Shenzhen, China. We dedicated considerable effort to selecting a reliable manufacturing partner whose vision aligns seamlessly with that of Hagley West, ensuring the prod

What movement does Hagley West use ?

All Hagley West watches use a Japanese Quartz Movement.

How does the three crowns work on my Chronograph watch ?

Here is how the 3 crowns function:. We do have a video here that you can watch, skip to 1.20 mins to see the 3 crowns in action.

How do I change the date on my watch ?

In order to adjust the date, pull the crown out (middle button) one click. Then turn the crown forwards or backwards until the desired date appears in the window.

Why are the hands on my Chronograph watch not pointing straight?

You can re-adjust the hands on your watch following the below steps:. 1. Pull the crown (middle button) out 2 notches or all the way out. 2. Push the top right or bottom right button to the side of the watch 3. Each time you push the top or bottom bu

Is there a warranty?

Hagley West has a limited 2 years manufacturer’s defects warranty from the original purchase date from an authorised dealer. This warranty does not cover any user abuse, water damage, normal wear and tear, batteries, accidental glass damage, scratche

How to adjust metal mesh band or metal strap?

To adjust the strap, you need to release the clasp with a pin in the direction the arrow is pointing. This will allow you to slide the clasp along the strap and then to secure you just need to push the clasp back down. There's a video here that might

How to remove extra watch links?

We recommend you take the watch to a watchmaker and have a professional help you with the resizing of the watch.

How do I purchase additional links?

We currently do not currently sell any watch straps or links individually. Our product team are looking into this to see if it is something we can offer at some point in the future.

Do rubber watch straps contain latex?

There's no traces of any latex in our rubber straps.

How does the two crowns and pushers work on my LYJ II watch ?

Here is how the 2 crowns function:. 60-Minute Timer on Subdial:. The 60-minute timer on a subdial is often used as a stopwatch. This subdial allows you to measure elapsed time up to 60 minutes. 24 Hour Clock on Subdial:. Note - The top pusher and bot