Please leave us a message and we'll get back to you as soon as possible

Have a question we didn't answer? 
The best way to get in touch is by emailing us here

Phone lines are open 
Monday - Sunday 07:00 AM - 01:00 AM GMT+1

Hagley West

hagley-west

<p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">To initiate a return or exchange from the USA, please use our returns portal by <span id="isPasted" style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">clicking&#xA0;</span><a href="https://returnsportal.co/version-live/r/hagleywestus?s=1&amp;lang=" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(203, 186, 156); text-decoration: none; background: transparent; font-family: gotham_bookregular; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank" title="HERE">here</a></span><a href="https://returnsportal.co/version-live/r/hagleywestus?s=1" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(0, 0, 0); text-decoration: none; background: transparent; font-family: gotham_bookregular; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank" title="HERE" class="fr-strong"></a></p>

To initiate a return or exchange from the USA, please use our returns portal by clicking here

USA Returns and Exchanges

Returns & Refunds

When will my order ship?

Delivery Fees

Will I have to pay import duty & taxes ?

Can I change or cancel my order?

Payment Methods

Purchasing a Gift Card

Do you offer corporate and large order discounts?

How do I view the prices in other currencies?

Where do I put my Discount Code during Checkout?

Discount Adjustment Request for Watch Purchase

Orders & Shipping

Are Hagley West watches waterproof ?

What are the watches made of?

What batteries are used?

Where are the watches manufactured?

What movement does Hagley West use ?

How does the three crowns work on my Chronograph watch ?

How do I change the date on my watch ?

Why are the hands on my Chronograph watch not pointing straight?

Is there a warranty?

How to adjust metal mesh band or metal strap?

How to remove extra watch links?

How do I purchase additional links?

Do rubber watch straps contain latex?

How does the two crowns and pushers work on my LYJ II watch ?

Product Queries

Returns policy

Returns & exchange instructions

UK and rest of the world returns & exchanges

How long does it take to process my return?

Who is Klarna?

How does Pay in 3 installments work?

Am I eligible for Pay in 3 installments?

Can I have multiple Pay in 3 installments orders at the same time?

What does Klarna consider when reviewing my application?

What do I need to provide when I make a purchase?

Will a credit search take place?

How do I make repayments to Klarna?

Can I pay before the due date?

Is my payment information safe?

How do I know Klarna has received my payment?

What happens if I don’t pay for my order on time?

What happens if I don’t pay for my order?

I've received a statement, but I've not yet received my goods.

What happens if I cancel or return my order?

I have canceled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

What happens to my statement, when I have returned the goods?

I haven’t received an email with my statement/payment information.

I still have questions regarding payment, how can I get in touch?

Klarna FAQ

What are customer support hours?

How can I give feedback?

Customer Care

USA Returns and ExchangesUpdated a year ago