Returns & exchange instructionsUpdated 6 months ago

Using the returns portal is very simple; Simply enter your order number and e-mail address, and you’ll be given the option to return or exchange your items with ease. When you enter your order number, you must enter it with the # symbol.

To begin your return or exchange please follow these steps:

1. Open the Returns Portal - UK and US

2. Enter your Order Number which you will have received when you placed the original order

3. Select the item(s) you would like to return

4. Select if you would like to Return, Swap or take a Store Credit for each of your items

5. We are offering a 10% bonus for customers who opt for our Store Credit which can be used on our website to purchase a new item altogether

6. The Store Credit will be sent to you in the form of a virtual gift card that retains value. This means you can use it as many times as you want until the balance reaches 0

7. Download the QR code for use in any DHL Service Point

8. Drop it off at your nearest Drop Off Point shown from the portal. Once we receive and verify your returned items your new replacements will automatically be sent out to you, it’s as easy as that. If you do not hear from us within the allotted time please email us on [email protected]. 

Please note that Hagley West does not assume any responsibility for return packages that are lost, stolen, or mishandled