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Orders & Shipping

When will my order ship?

The length of time it takes to receive your order can vary and we can't provide a guaranteed timeframe as there are many factors that can extend delivery timeframes. You can view more information on when your order will ship here. Generally, after yo

Delivery Fees

We are delighted to announce that we now offer international shipping, allowing you to place orders with us and have them delivered anywhere in the world. It's important to note that our shipping service is complimentary. However, please be aware tha

Will I have to pay import duty & taxes ?

For our international customers, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The percentage of duty may vary depending on the country the order is shipped to. You should contact your cu

Can I change or cancel my order?

If you need to change or cancel your order, please email us immediately at [email protected] or call us at +44 7723 455782 or + 1 302-266-2558. Once our warehouse has processed your order, we will be unable to make any changes.

Payment Methods

We try to offer as many different payment options as we can for our customers so it is flexible and as easy as possible for you to order a watch with us. Currently we accept the following:

Purchasing a Gift Card

Our giftcards are available to purchase here where you can choose the value between £25-£145.

Do you offer corporate and large order discounts?

To inquire about corporate or large order discounts from Hagley West, please contact our Sales team directly through our email address, [email protected] and [email protected] will be able to assist you with your specific request.

How do I view the prices in other currencies?

You can view prices in Euros, Pounds or Dollars by selecting the country you desire at the bottom of our website. The foreign exchange rate applied will be the prevailing rate at the time of the transaction, ensuring accuracy in the currency conversi

Where do I put my Discount Code during Checkout?

If you have managed to get your hands on a discount code, it can be applied to your order in the shopping basket once you click 'Check Out Now'.Note: Ignore the first set of options to checkout with Google Pay, PayPal or Shop Pay, even if you are wan

Discount Adjustment Request for Watch Purchase

If you purchased your watch at the regular price but were eligible for a discount, please provide your full name, the date and time of Tim's live event, and the discount code Tim applied during the live session to our Customer Service team. We will m